Business communication: sign language
Time to notice the boredom or nervousness of the interviewee, his resentment, or, conversely, the interest in business communication, even minor things can play an important role. And don't need a cunning devices or lie detectors – will help sign language.
It's not a secret that a man expresses his feelings and thoughts not only in words, but also in a non-verbal manner, that is, with the help of gestures. Therefore, knowing the language of gestures, you can learn to understand the hidden "signals" of the interlocutor. What are these "signals"?
Closed pose. Crossed arms on the chest, a rack with crossed legs - that's a typical "closed" pose. This symbolizes the defensive position, which the interlocutor occupied, and also this posture can serve as a signal that the interlocutor is not interested in the conversation.
The "open" pose is directly opposite to the closed one: limbs are not crossed, the jacket is unbuttoned. This pose indicates the trust of the interlocutor.
If the interlocutor often pulls the hair, then it signals the insecurity of the interlocutor, his fears or fear. If the representatives of the weaker sex lightly twist strands of hair on their fingers - this gesture means flirting.
Tapping the floor, rocking it - these gestures signal the impatience of the interlocutor, his desire to end the conversation as quickly as possible. Also, the habit of constantly tapping the floor produces a nervous nature.
But tapping with a pen or pencil on the table is boredom. If the interlocutor taps the table with his fingertips, it can mean his reverie or signal that the interlocutor has taken a wait-and-see attitude.
The insecurity of the interlocutor in himself and his discomfort gives a wiggle on the chair or on the heels. Also, this behavior can signal a certain infantilism of the interlocutor.
Too laid-back, relaxed position on a chair is the source lazy or arrogant. Conversely, too stiff a posture when conversing as it aims to occupy a minimum of space, talks about his low self-esteem.
If the interlocutor pulls a lobe of the ear - he doubts, can not make a final decision. And if the interlocutor constantly touches his face - this can serve as a signal of his dishonesty or nervousness.
The disturbance of the interlocutor will also be told by the constant rubbing of the hands, because when the excitement is strong, the palms of a person sweat.
The interlocutor, constantly turning his neck from side to side, most likely experiencing stress or, conversely, flirts.
If the hands of the interlocutor are laid behind the back, the head is high, and the chin is "bulging", then this indicates that the interlocutor feels superior, he is self-confident. Also about the sense of superiority of the interlocutor speaks his pose with the hands taken away by the head and directed to the sides.
The posture of "hand in the sides" speaks about the aggressiveness of the interlocutor, his vzvinchennosti and readiness for active action. The interlocutor expresses his desire to defend his own interests until the end.
If the person wears glasses, then RUB the glasses or by placing the arms of their eyeglasses in your mouth suggests that the interlocutor the necessary pause for reflection. If the interlocutor takes off his glasses and throws them on the table, it means that he's tense, the topic of conversation is unpleasant to him or the topic of conversation has become too sharp.
These and other gestures or postures only then matter when they are involuntary. For example, the same rubbing glasses glasses can only say that the glass is really dirty and the person wants to clean them. A high sweating of the palms can be a biological feature of the body, and not a signal of excitement.
Sign language in business communication is of great importance. Having learned to "read" the emotions of the interlocutor, controlling their gestures and poses, it is possible to conduct any negotiations as effectively as possible. To learn sign language is not difficult, the main thing is to pay attention to how other people behave, and also to learn their own habits.