Many Samsung phone owners use the Samsung Kies application to connect the phone to a computer, which makes it easier to work with a phone connected to a PC. But sometimes it happens that Kies does not see the phone. What to do in this case?

Maybe the problem with the computer?

To begin with, it's worth making sure that the problem really is with the Samsung Kies app, not with the computer. Does the computer see the phone as a connected device? If not - then the problem can be with a computer (say, with a USB port or with drivers). In this case, general tips will help if the computer does not see a USB flash drive or other USB devices:

  • check USB ports
  • check the driver
  • scan the system for viruses

Hardware solutions to the problem of connecting the phone

If your system is determined by Samsung, but Kies does not see the phone, you can solve the problem in several ways.

  1. First, try to close the program, disconnect the cable and connect it back: sometimes it helps.
  2. You can try to connect the cable to another port, always on the back of the computer, not on the front. And connect preferably directly, and not through an extension cable.

Important!  Do not run the program until the operating system "sees" the phone.

  • Also check the connection settings in the phone menu, in the connection settings with the PC, you need to select Samsung Kies.
  • Also, try selecting "USB debugging" in the Connection → USB section of the phone settings. You can additionally restart the phone (turn it off and turn it back on) - it will not be worse from this, but sometimes rebooting the phone helps to cope with the problem.
  • Reinstalling the driver on the phone

    However, reconnecting the cable and / or rebooting the phone does not help in all cases. If even after that Kies does not see the phone, try reinstalling the driver first on the phone.

    Click the top left line in the program and select "Driver installation" or "Driver recovery".

    If this does not work, update the drivers through the Device Manager

    1. Control Panel
    2. Device Manager
    3. Find the phone in the list, right-click and select "Update drivers".

    If the problem is in the program Samsung Kies

    If reinstalling the driver does not help, try reinstalling the program itself. Perhaps it was not installed correctly, or you have an outdated version.

    Reinstall Samsung Kies

    1. First, remove Samsung Kies through Add / Remove Programs (in Windows 7, this section of the Control Panel is called Programs and Features).
    2. Then you need to clean the registry from the "traces" left by the Kies program.

    Important!  You can manually clean the registry only if you are an experienced user and know what you are doing! If you do not know what the registry is and how to work with it, use the program to clean the registry (for example, the SS Cleaner) or do not touch the registry at all.

  • After uninstalling the program, restart your computer and install Samsung Kies again. Put the current, the latest version of the program: sometimes the reason that Kies does not see the phone is an outdated version of the application, everything has to be made with the new version.
  • Download Samsung Kies from the official site of the application.
  • Before installing it is desirable to disable the antivirus and firewall, and the program must be installed with administrator rights (right click on the installation file and select "Run as administrator" in the context menu).
  • If the problem is caused by an inability to adequately scan

    Sometimes Kies does not see the phone because a file with a too long extension is stored in the phone memory or on the memory card. When connected, the application scans the phone's memory for media files. If a file with a long extension comes across, the scanning process is knocked down and starts anew, eventually the phone can not connect.

    If the problem with the long file extension is:

    1. First, try to remove the memory card: if the problem file is on it, the phone without the card should normally connect via Kies.
    2. If the file on the phone, connect the phone to PC in disk drive mode and copy all the media files in a separate folder on the computer and on the phone will remove them.

    Important!  Do not delete files whose source is unknown to you!

  • If this helps, after you finish working with Samsung Kies, just copy the files back.
  • As you can see, there are several reasons why Kies does not see the phone, and several ways to fix this problem. If you can not connect your phone through Samsung Kies, do not despair: first try all possible solutions, and only then contact the specialists.

    MEMORY CARD FOR SAMSUNG OMNIA W NO KIES LAST COMPUTER TELEPHONE SEES DRIVER LAST AND ALL SENSITIVELY SEES?

    Here this article helped 5660

    Also check the connection settings in the phone menu, in the connection settings with the PC, you need to select Samsung Kies. Also, try selecting "USB debugging" in the Connection → USB section of the phone settings. You can also restart the phone (turn it off and turn it back on) - it will not be worse from this, but sometimes the phone reboot helps to cope with the problem. THANKS.

    Thank you. The article helped a lot. The memory card was disconnected. The phone immediately connected with the kies. Then I inserted a memory card and everything continued to work

    The this device cannot start. (Code 10)
    why, I have wave 723

    I quote Here this article has helped 5660:

    Also check the connection settings in the phone menu, in the connection settings with the PC, you need to select Samsung Kies. Also, try selecting "USB debugging" in the Connection → USB section of the phone settings. You can also restart the phone (turn it off and turn it back on) - it will not be worse from this, but sometimes the phone reboot helps to cope with the problem. THANKS.

    Dear, for the above I connect "Debug USD", but with each subsequent attempt to connect the device to the PC, this function is disabled. What to do? Prompt.

    i have this problem kies sees the phone wave m and samsung aps net.V what can be the problem that only did not do and reinstalled the firewall and put another version of the kiesa not the last and 2.3 and not what does not pomagayet.podskazhite please solve my problem.

    nothing helped it stupidly does not see the type of it's all to blame except the prog Samsung L870

    The last paragraph of the article solved all the questions. Thank you so much. A phone book, would long rewrite manually))

    Hello, I have downloaded and installed Samsung kies from Mac OS X 10.8.4 (12E55), the computer can easily recognize the phone in Usb mode and the Camera, but in Multimedia mode does not see, Kies does not want to see the phone either, install The driver in the MEANS tab has been trying, does not help
    maybe someone knows what could be the problem?
    I want to update the software, the battery quickly sits down

    I, as a person familiar with programming, can clearly and responsibly declare: any glitches, crashes and bugs are errors and defects of the creator. Personally, my opinion is that Bad's OS is an unfinished stillborn system. The program Samsung Kies - just teems with bugs.
    I have the latest version of Kies on Windows XP and did not work with Samsung 5380, I gave a driver error. All the dances with a tambourine and picking in the settings / reinstallations and other crap did not result in the result. You can not download the file from the website itself, you need to install Kies.
    Spit on everything you pulled a memory card, now all programs fill up on a memory card, and from there set.
    It is sad that such a respectable office as Samsung admits such serious mistakes

    And nothing helped me. She demolished and installed the firewood, then the kit, then restarted the phone, pulled out the flash and put-cleaned the birds from debugging yusb. Nothing.

    I have a samsung wave1 GT-S8500. When I just bought a phone set kies. Everything was wonderful, but uncomfortable. Began to throw everything straight on the memory card or connecting the phone as a drive. Then there was some glitch and now it's worth to insert a map in the computer - a blue screen, with the phone the same. Again she returned to qies. A couple of times connected, and then stopped seeing. I installed it on another computer, poshamanila - I saw it, but the synchronization does not work. Connection is in progress. And so at least a week leave - it will go, but it never will.

    Nothing helped